Shipping Policy

Last updated: June 2025

Thank you for shopping with Pawtrail.

Order Processing

All orders are processed within 1–3 business days. Once your order has been processed and dispatched, you will receive a confirmation email containing tracking information.

Please note that orders are not shipped or delivered on weekends or public holidays.

Shipping Times

Estimated delivery times vary depending on your location:

United Kingdom

• Standard Shipping: 5–12 business days

United States

• Standard Shipping: 6–14 business days

Canada, Australia & Europe

• Standard Shipping: 7–18 business days

Please note that delivery estimates are not guaranteed and may occasionally be affected by customs inspections, weather conditions, carrier delays, or periods of high demand.

Shipping Costs

Shipping costs are calculated at checkout where applicable.

We may offer free shipping promotions from time to time. Any active shipping offers will be displayed on our website.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. Tracking information may take 2–5 business days to update after dispatch.

Incorrect Addresses

Customers are responsible for providing accurate shipping information. If an incorrect address is supplied, we may not be able to modify or cancel the order once it has entered processing.

Lost or Delayed Packages

While we work with trusted logistics partners, delays can occasionally occur. If your package appears lost or significantly delayed, please contact our support team and we will investigate the issue with the shipping carrier.

Contact Us

If you have any questions regarding shipping or delivery, please contact us through our Contact Us page and we will be happy to assist you.